Question 1

Will my information stay confidential?

Accepted Answer

Yes. Your clinical record is encrypted and shared with your care team only with your explicit consent. You can revoke access at any time.

Question 2

Is this platform a replacement for in-person care?

Accepted Answer

No. This platform is a tool for assessment and connecting with a specialist; it is not a substitute for diagnosis, treatment, or emergency care. In an emergency, call the emergency numbers.

Question 3

How are psychologists verified?

Accepted Answer

Psychologists' practice licenses are checked with the Psychology and Counseling Organization to confirm their professional qualification.

Question 4

How much does it cost?

Accepted Answer

Registration and basic tests are free. Some specialized tests or services may have a fee, which is shown clearly before you proceed.

Question 5

Who can access my record?

Accepted Answer

Only the clinic or psychologist you have given consent to. Managing access is always in your control.

Question 6

Can I delete my data?

Accepted Answer

Yes. You have the right to request deletion of your data. On deletion, the data's decryption key is destroyed and the data becomes unrecoverable.

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